Privacy Policy

Last updated: September 29, 2026

DSL Electronics Inc. (“DSL Electronics,” “we,” “us,” or “our”) respects the privacy of individuals and businesses that interact with our company, ERP system, customer portal, website, and related digital services.

This Privacy Policy explains the types of information we may collect or process, how we use that information, and the measures we take to protect it.

1. Scope

This Privacy Policy applies to information processed through DSL Electronics’ digital systems and services, including:

  • our ERP system;
  • customer portal;
  • website;
  • business applications;
  • software integrations;
  • connected third-party business services.

Our systems may integrate with third-party providers for functions such as accounting, payment processing, shipping, communications, hosting, and business administration.

2. Information We May Collect or Process

Depending on how you interact with DSL Electronics and which services are used, we may collect or process information including:

  • name and company name;
  • business and mailing addresses;
  • email addresses;
  • telephone numbers;
  • customer and vendor information;
  • account information;
  • work orders and service records;
  • quotations and invoices;
  • products and services purchased or requested;
  • payment and payment-status information;
  • transaction records;
  • shipping and delivery information;
  • communications with DSL Electronics;
  • information required to provide technical, repair, diagnostic, or other business services;
  • information exchanged with authorized third-party business systems.

We seek to collect and process only information reasonably necessary for legitimate business purposes.

3. How We Use Information

We may use information to:

  • provide and manage our products and services;
  • create and manage customer accounts;
  • operate our ERP system and customer portal;
  • process work orders, quotations, invoices, payments, and transactions;
  • provide customers with account, service, order, and invoice information;
  • arrange shipping and delivery;
  • communicate with customers, suppliers, and business partners;
  • synchronize information between our systems and authorized third-party services;
  • maintain accounting and administrative records;
  • improve our systems and business processes;
  • troubleshoot technical issues;
  • prevent fraud and unauthorized activity;
  • maintain the security and integrity of our systems;
  • comply with applicable legal, accounting, tax, and regulatory requirements.

We do not sell personal information obtained through our business systems or third-party integrations.

4. Third-Party Integrations

DSL Electronics may connect its systems with third-party business platforms and service providers.

Depending on the integration, information may be exchanged with services used for:

  • accounting;
  • payment processing;
  • shipping and logistics;
  • communications;
  • website or portal functionality;
  • cloud infrastructure;
  • technical support;
  • other legitimate business functions.

We limit access to information reasonably required to provide or support the applicable service.

Third-party providers may also process information according to their own privacy policies and contractual obligations.

5. Accounting and Business Platforms

Our systems may integrate with external accounting or business-management platforms, including QuickBooks Online.

Where such an integration is enabled, authorized business information may be exchanged between DSL Electronics’ systems and the third-party service to support functions such as accounting, invoicing, payments, customer records, products and services, and financial administration.

Access to third-party accounts is provided through the applicable provider’s authorization process where required.

DSL Electronics does not require users to provide third-party account passwords directly when secure authorization mechanisms provided by the third party are available.

6. How We Share Information

We may share information with trusted service providers where reasonably necessary to operate our business and provide our services.

These providers may include companies that assist with:

  • payment processing;
  • accounting;
  • shipping;
  • information technology;
  • cloud hosting;
  • communications;
  • software development;
  • technical support;
  • professional or administrative services.

We may also disclose information where required or permitted by applicable law, regulation, court order, or governmental authority.

We do not sell customer information to advertisers or data brokers.

7. Data Security

DSL Electronics uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or loss.

Measures may include:

  • access controls;
  • authentication mechanisms;
  • restricted user permissions;
  • secure communications;
  • system monitoring;
  • software and infrastructure security measures;
  • backups and recovery procedures.

No electronic system can be guaranteed to be completely secure, and therefore absolute security cannot be guaranteed.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate business, accounting, tax, contractual, security, warranty, regulatory, and legal requirements.

Retention periods may vary depending on the type of information and applicable legal obligations.

9. Disconnecting Third-Party Services

Users or administrators may be able to revoke authorization for certain connected third-party services.

When an integration is disconnected, our systems will stop retrieving new information through that authorization unless access is subsequently restored.

Information already incorporated into legitimate DSL Electronics business or accounting records may continue to be retained where required for operational, contractual, accounting, tax, warranty, security, or legal purposes.

10. Cookies and Similar Technologies

Our website and customer portal may use cookies and similar technologies for purposes such as:

  • user authentication;
  • session management;
  • security;
  • preferences;
  • website functionality;
  • performance and diagnostics.

Where required by applicable law, additional consent may be requested for certain uses of cookies or similar technologies.

11. Privacy Rights

Subject to applicable law, individuals may have rights relating to their personal information, including the right to request access to or correction of certain information held by DSL Electronics.

Requests concerning personal information may be submitted using the contact information below.

We may need to verify the identity and authority of the person making a request before providing access to information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, systems, services, legal obligations, or privacy practices.

The current version will be published on our website together with the date of the most recent update.

13. Contact

For questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact:

DSL Electronics Inc.
1527 Rue Jean-Lachaîne
Sainte-Catherine, Quebec J5C 1C2
Canada

Email: info@dsl-electronics.com

Certain third-party product and company names referenced through our services may be trademarks of their respective owners.

Intuit and QuickBooks are registered trademarks of Intuit Inc. Used with permission.