return policy
DSL Electronics Return Policy
At DSL Electronics Inc., customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return process to ensure a smooth experience. Please review our return policy below.
Eligibility for Returns
- Returns must be initiated within 14 calendar days of receiving your item.
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as custom orders or specialty parts, may not be eligible for return. If unsure, please contact our customer support team for clarification.
Restocking Fee
- All eligible returned items are subject to a 30% restocking fee, which will be deducted from your refund. The restocking fee covers costs related to programming, shipping and handling, credit card processing fees, exterior rebuilding, and diagnostics.
Return Process
- Contact our customer support team to initiate a return.
- You will receive detailed instructions on how to complete the return process.
- Return shipping costs are the customer’s responsibility.
Refunds
- Once we receive and inspect the returned item, we will notify you regarding approval or rejection.
- If approved, refunds will be processed within 7 business days and applied to the original payment method.
Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Custom or special-order parts
- Electronic components that have already been installed
- Items that have been modified or damaged after delivery
Contact Us
For any questions regarding our return policy, please contact our customer support team.
Phone: +1 (514) 980-6983
Email: info@dsl-electronics.com
We’re here to help!
